Managed Service Desk
Your strategic IT department
Managed Service Desk
This service provides your organisation with:
Managed IT Services
Continuous monitoring of mission-critical IT systems
A fixed monthly cost or a Adhoc Model to suit the size and needs of your business
Detect and resolve issues as they arise
Preventative maintenance
Up-time Maximisation
Network Monitoring
Patch management
Remote support
Unlimited phone support
Use of our pool of local engineering talent
Monthly reports on Assets, Security Status, Uptime, Tickets SLA status and adherence.
Fixed Cost: With a fixed investment per month, business can forecast its annual IT operations budget.
You can log in and send a ticket adding it straight to the system to be addressed by one of the team.
Virtual Services Agreements
With a Virtual Services Agreement Lucidity IT becomes a 'Virtual' Employee for your organisation. This reduces the risks associated with employing and retaining skilled IT professionals.
VSA's to cater for:
System administration tasks
Storage maintenance
Capacity Planning
Virtualisation administration and maintenance
WAN acceleration maintenance
Documentation for maintained systems
Proactive recommendation for potential efficiencies that can be realised; we don't just check alarms.
We have a significant pool of highly skilled professionals that can be called upon to rectify a problem regardless of the complexity.