Lucidity IT is growing and will be opening another Technical Support role in the new year.
We are looking for a Support Technician to provide technical assistance to clients and support to our internal team.
Responsibilities Include:
- Serving as the first point of contact for clients seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customer
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of technical personnel
- Record events and problems and their resolution in logs
- Follow-up and update client status and information
- Pass on any feedback or suggestions by client to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Handle Tier 1 support desk escalations through tickets or phone
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Other duties may be added and/or assigned as needed
Requirements:
- Technical Background
- Excellent communication skills
- Professional telephone etiquette
- Task prioritisation skills
- Desire to help people
- Optimistic problem solver
- Team spirit
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
Working knowledge of:
- Active Directory
- Exchange
- Office 365 (Hybrid instances)
- Scripting knowledge (Powershell etc)
- Networks
- Basic server administration
Exposure to (beneficial not mandatory):
- Virtualisation technology toolsets
- Application presentation technology (Citrix,RDS,VDI etc)
- Storage Technologies
- Cloud Technologies IAAS, SAAS etc.
Benefits Include:
- Flexible working environment.
- Fantastic Sunshine Coast location.
- Significant Opportunity for career progression.
- Extensive mentoring and training available
- Access to enterprise systems and platforms
- Access to cutting edge platforms and process
If you are passionate about IT, have great people skills, a fantastic work ethic and are keen to learn and develop your skillset further, please send your CV with cover letter to [email protected]
Applications close on 31.01.2018
Lucidity IT has experienced steady, strong growth over the last couple of years due to their commitment to providing quality professional IT services to a large range of industries and organisations all over Queensland. Lucidity IT’s presence in the Information Technology Services has gained momentum; people in the industry are taking notice as word spreads of the transparent and professional approach applied to their engagement with clients.
uly, Lucidity IT is offering the Nimble Storage CS210 with 4-9TB Usable Space, 160Gb Flash Cache, 4 GigE Ports per Controller with 1 year Support for under 20k ex GST.
